Effective Date: May 1st, 2026
Introduction
EligibilityDeskPro LLC is committed to protecting the privacy and security of personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website and services provided to dental practices. By using our website or services, you agree to the terms outlined in this Privacy Policy.
Information We Collect
Website Information: Name, contact details, company information, messages, and website usage data.
Health Information (PHI): Protected Health Information including patient identity, insurance details, eligibility information, and coverage data.
How We Use Information
We use information to respond to inquiries, provide services, improve website performance, verify patient insurance eligibility, support billing and claims, and assist with revenue cycle processes.
HIPAA Compliance and Safeguards
EligibilityDeskPro complies with HIPAA and implements encrypted systems, role-based access controls, confidentiality agreements, workforce training, and regular compliance monitoring. We execute Business Associate Agreements (BAAs) with covered entities as required.
Individual Rights
Patients may exercise rights through their healthcare provider, including: Right to Access (request copies of health records), Right to Amend (request corrections), Right to Restrict (request limits on disclosures), Right to Confidential Communication (request alternative methods), and Right to Accounting (request record of disclosures).
Data Retention and Security
We retain information only as long as necessary to fulfill business or legal obligations. We apply strong security measures to protect data from unauthorized access, alteration, or disclosure.
Breach Notification
In the event of a data breach involving unsecured PHI, EligibilityDeskPro will notify affected covered entities in accordance with HIPAA breach notification requirements and applicable Business Associate Agreements.
Business Associate Agreement (BAA) Policy
EligibilityDeskPro operates as a HIPAA Business Associate when providing services to dental practices.
We may receive, create, maintain, or transmit Protected Health Information (PHI) strictly for authorized administrative purposes.
We agree to:
- Use PHI only as permitted under contract and law
- Implement appropriate administrative, physical, and technical safeguards
- Report any known unauthorized use or disclosure of PHI
- Ensure workforce compliance with HIPAA requirements
- Assist covered entities in meeting HIPAA obligations
- Return or securely destroy PHI upon termination of services when applicable
A signed Business Associate Agreement is available upon request before or during onboarding.
Notice of Privacy Practices
Effective Date: May 1st, 2026
Introduction: This Notice describes how Protected Health Information (PHI) may be used and disclosed by EligibilityDeskPro on behalf of dental practices we serve, and how individuals may access their information.
We are a Business Associate under HIPAA and handle PHI only for authorized administrative purposes.
How PHI May Be Used: We may access and use PHI for:
- Insurance eligibility verification
- Benefits breakdown and coverage confirmation
- Claims and billing support
- Pre-authorization assistance
- Revenue cycle support services
Disclosures Permitted by Law: PHI may be disclosed without authorization when required by:
- Federal, state, or local law
- Court orders or legal processes
- Government audits and investigations
- Public health and fraud prevention requirements
Special Protections: We do not use or disclose PHI beyond contracted services with covered dental entities.
Individual Rights: Patients may request through their dental provider:
- Access to health records
- Corrections or amendments
- Restrictions on disclosures
- Confidential communication methods
- Accounting of disclosures
Complaints: Complaints should be directed to the dental provider or U.S. Department of Health and Human Services.
Contact: EligibilityDeskPro
Email: info@eligibilitydeskpro.com
Website: www.eligibilitydeskpro.com
Contact Information
EligibilityDeskPro LLC
Email: hello@eligibilitydeskpro.com
Phone: +1 (647) 401-9762
Website: www.eligibilitydeskpro.com
Address: New Mexico, USA